Privacy Policy
Andre L. Thomas Solutions LLC, operating as ALT Solutions LLC · Last updated: October 18, 2026
ALT Solutions LLC ("ALT Solutions," "we," "us") is a medical courier and logistics company based in Marietta, Georgia. This policy explains what information we collect through this website and in the course of providing courier services, how we use it, and the choices you have. We keep this simple because our business is simple: we collect what we need to quote, schedule, and complete your deliveries — and nothing more.
Information We Collect
When you request a quote or contact us, we collect:
- Contact details — your name, company name, email address, and phone number.
- Delivery details — pickup and drop-off locations, delivery instructions, scheduling and frequency information, and any special handling requirements you provide.
- Communications — the content of emails, calls, and messages you exchange with us about your deliveries.
We do not collect payment card information through this website, and we do not ask you to send sensitive personal information — such as Social Security numbers or patient medical records — through the quote form.
How We Use Your Information
- To respond to quote requests and questions.
- To schedule, perform, and confirm deliveries, including proof-of-delivery records.
- To invoice for services and maintain business records.
- To communicate with you about your account, routes, and service changes.
We do not use your information for unrelated marketing, and we do not send marketing messages to the contacts you provide for delivery purposes.
We Never Sell Your Information
We do not sell, rent, or trade personal information to anyone. We share information only in the limited circumstances needed to operate: with service providers who support our business operations (such as email and invoicing tools) under their own privacy obligations, or when required by law, court order, or to protect the safety of a delivery.
Medical Deliveries & Confidentiality
Our courier work includes medical specimens and confidential legal documents. We follow HIPAA-aware handling protocols: materials stay in the operator's custody from pickup to confirmed delivery, and we do not open, copy, or disclose the contents of anything we transport. Information about a delivery is shared only with the client who booked it and the intended recipient.
Data Retention & Security
We keep business records — including quote requests, delivery confirmations, and invoices — for as long as needed to operate the business and meet legal and tax requirements. We use reasonable administrative and technical safeguards appropriate to a small business to protect the information in our care. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may contact us at any time to ask what contact information we hold for you, to correct it, or to ask us to delete it where we are not required to retain it for business or legal records. Use the contact details below.
Changes to This Policy
If we update this policy, we will post the revised version on this page and change the "Last updated" date above.
Contact Us
Andre L. Thomas Solutions LLC (ALT Solutions LLC)
Registered address: 945 North Point Drive, Alpharetta, GA 30022
Phone: (678) 348-0469
Email: A.Thomas@alt-solutionsllc.com